Shipping Information
In light of the ongoing COVID-19 pandemic, a situation challenging and uncertain for everyone, we are doing everything we can as a business to prevent any disruption to our services.
Due to the pandemic and changing post BREXIT regulations MADFITT will only be distributing products within the United Kingdom till further notice.
As certain non-essential shops and businesses are closed, we also advise that -before ordering- you check that you are still able to receive parcels at your shipping address. This will help you avoid unnecessary costs.
Finally please be aware that, according to the information we’ve been provided, people receiving parcels are not at risk of contracting the coronavirus. Based on existing data regarding other coronaviruses, these types of viruses don’t survive long on objects, such as letters or parcels. However, as per the highly publicised guidance, we advise people to wash their hands using soap and hot water after unpacking any newly received parcels.
Once your order has been fully processed and handed over to a shipping courier, you will be sent a dispatch confirmation email. If you cannot locate your order or dispatch confirmation email, please check your junk/spam folders (and/or search for ‘MADFITT’ or ‘hello@madfitt.co.uk’).
As all deliveries are handled by shipping couriers (and are not under our control), all arrival times provided below are estimates. There is always a small chance that your delivery may come earlier or later than specified.
To avoid any disappointment or additional delay, please ensure that the shipping address you provide us with at checkout is correct.
In the event of any failed delivery, the cost of the item(s) you ordered will be automatically refunded via the same payment method you used at checkout - this will happen once your order is sent back to our warehouse by the courier.
Delivery Options:
Standard shipping fee regardless of weight.
For all UK deliveries MADFITT uses Royal Mail 1st Class which will deliver your parcel in 2 working days.
Deliveries are made by Royal Mail, Monday to Saturday.
Please note that this excludes bank holidays.
United Kingdom: Royal Mail 1st Class: £2.99
Estimated delivery time – 2 working days
Tracking – Not available
Problems in receiving your order?
Where Is My Order Or Has It Been Dispatched?
Please check the email account used to complete your order to see if you can find the dispatch confirmation email in your inbox.
If you can’t find your email, try the following:
Check your junk/ spam folders
Search your email for MADFITT, hello@madfitt, your order number, name of items purchased
If you still can't find your email, your order may not have been dispatched yet. Please allow at least 3 business days since the time you place your order before you contact us to confirm its status as we might still be processing it.
Why Is My Item Taking Longer Than Specified?
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however, the following situations can sometimes cause deliveries to take a little longer.
Busy courier service depots can sometimes get so busy that parcels are delayed whilst they wait to be scanned and processed.
If your address is a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
My Order Is Showing As Delivered But I Haven’t Got It
Please check with your neighbours and local post office or depot, as your courier may have forgotten to leave a missed delivery card. When your order is showing as delivered on the courier website, it’s always best for you to call them directly.