FREQUENTLY ASKED QUESTIONS Orders & PaymentsHow can I buy one of your products?Why is my payment failing?I have not received my confirmation emailCan I change or cancel my order? ShippingShipping options & costsCan I have my parcel redirected to a different address?I entered the wrong delivery / shipping addressDo you ship outside the U.K?Where is my order or has it been dispatched?My order has been dispatched but not arrivedWhy is my order taking longer than specified? Resistance BandsWhy is my product colour different to what I saw online?How can I clean my resistance band?Is there a discount if I order multiple products? Refunds & ReturnsCan I exchange / return my order?I’ve made a duplicate orderI’ve received a faulty productHow can I contact you? Still have questions?We’re happy to help with whatever questions you have! You can contact us here.
